US Direct Business Return Policy

Enjoy free & easy returns

We’re happy to accept returns for a full refund within 60 days for most items purchased directly from kerrdental.com online or through our Kerr Sales Representative.

• Returns must be initiated within 60 days of purchase (invoice date).

• Items must be in their original condition, undamaged and unopened with factory seals intact.

• Kerr Dental will provide a prepaid return shipping label and shipping instructions.

• Product tied to a promotion can only be exchanged — no credit will be provided.

• Products purchased in a kit or set cannot be returned or exchanged as individual components.

• To initiate your return, visit your customer profile.

Our Customer Service team will contact you within two business days with your return authorization number (RMA#) and instructions on how to return the product. Products must be returned with a traceable tracking number, and the RMA# written on the box. Returns or exchanges will not be accepted without the necessary RMA#.